Frequently Asked Questions
Find answers to common questions about our services, tests, and how we work
K2R Metabolic Clinic is a doctor-led medical laboratory reporting platform that combines advanced diagnostics with expert clinical review to provide you with comprehensive, easy-to-understand health insights. We specialize in evidence-based ketogenic interventions and metabolic medicine to help reverse diabetes, eliminate obesity, and prevent chronic disease naturally.
Your results go through a structured clinical review process. We compare your values to reference ranges, highlight important findings, organize the report in patient-friendly language, and ensure a qualified doctor reviews and approves the final interpretation before it is delivered to you.
Important: Your report is designed to support understanding and follow-up conversations with qualified healthcare professionals for diagnosis and treatment decisions.
Yes! We use bank-level encryption, HIPAA-compliant storage, and maintain complete audit trails. Access to your information is restricted to authorized members of the care and operations team, and we follow strict security protocols to protect your sensitive medical information.
Most tests are completed within 24 hours. Some specialized tests may take 2-3 days. You can track the progress of your test in real-time through your dashboard, and you'll receive email/SMS/WhatsApp notifications at each stage: when your sample is received, when testing begins, when clinical review is complete, and when results are ready.
We accept credit/debit cards, mobile money (MTN, Airtel), bank transfers, and cash payments at our facilities. All online payments are processed through secure, PCI-compliant gateways. You'll receive instant payment confirmation via email and SMS.
For most routine tests, you don't need a prescription. However, some specialized tests may require a doctor's order. If you're unsure, you can consult with our doctors through the platform before ordering. Our doctors can also directly assign or initiate tests for patients when needed.
Yes! We offer home sample collection services in Kampala and surrounding areas. You can schedule a convenient time during checkout. Additional charges may apply depending on your location. Our trained phlebotomists will come to your location at the scheduled time.
You can chat with our doctors directly through the platform. They'll answer your questions, explain your results in detail, and provide personalized recommendations. Consultations are included with your test purchase. You can also schedule appointments for more in-depth discussions about your results.
Absolutely! Our platform stores all your historical results and provides beautiful visualizations showing how your biomarkers change over time. This helps you and your doctor understand the impact of lifestyle changes or treatments and decide when follow-up testing may be beneficial.
Yes! We partner only with ISO 15189 accredited laboratories and licensed medical facilities. All our staff are trained professionals, and we maintain strict quality control standards. Our lab technicians are certified and follow validated methodologies for all tests.
Our doctors provide comprehensive recommendations including diet suggestions, exercise protocols, and supplement recommendations based on your results. All recommendations are evidence-based and personalized to your specific health profile. These recommendations are configurable and can be tailored to align with metabolic health goals, including ketogenic interventions when appropriate.
Yes! You can download your results as PDF reports from your dashboard. The system also automatically sends results reports to your email after the doctor signs off and approves them. You can access both the patient-friendly formatted report and the original technical report from the lab technician.
You can schedule appointments directly from your dashboard or use the appointment form on our contact page (even without an account). After submitting, you'll receive confirmation via email and SMS/WhatsApp. We'll send reminders 24 hours and 2 hours before your scheduled appointment. Appointments can be in-person at our clinic or online via video consultation.