Frequently Asked Questions
Find answers to common questions about our services, tests, and how we work
K2R Metabolic Clinic is an AI-assisted medical laboratory reporting platform that combines advanced technology with expert doctor review to provide you with comprehensive, easy-to-understand health insights. We specialize in evidence-based ketogenic interventions and metabolic medicine to help reverse diabetes, eliminate obesity, and prevent chronic disease naturally.
Our AI analyzes your lab results using advanced algorithms trained on millions of medical records. It identifies patterns, compares your results to reference ranges, highlights abnormal values, and generates personalized insights in plain language. However, all AI interpretations are reviewed and approved by qualified doctors before being delivered to you. The system is designed as a clinical decision support tool, not a diagnostic system.
Important: AI outputs always include disclaimers and recommendations to consult with healthcare professionals for diagnosis and treatment decisions.
Yes! We use bank-level encryption, HIPAA-compliant storage, and maintain complete audit trails. Your data is anonymized before being sent to AI systems, and we never share your information without your explicit consent. All uploaded documents are encrypted, and we follow strict security protocols to protect your sensitive medical information.
Most tests are completed within 24 hours. Some specialized tests may take 2-3 days. You can track the progress of your test in real-time through your dashboard, and you'll receive email/SMS/WhatsApp notifications at each stage: when your sample is received, when testing begins, when AI analysis is complete, when doctor review is done, and when results are ready.
We accept credit/debit cards, mobile money (MTN, Airtel), bank transfers, and cash payments at our facilities. All online payments are processed through secure, PCI-compliant gateways. You'll receive instant payment confirmation via email and SMS.
For most routine tests, you don't need a prescription. However, some specialized tests may require a doctor's order. If you're unsure, you can consult with our doctors through the platform before ordering. Our doctors can also directly assign or initiate tests for patients when needed.
Yes! We offer home sample collection services in Kampala and surrounding areas. You can schedule a convenient time during checkout. Additional charges may apply depending on your location. Our trained phlebotomists will come to your location at the scheduled time.
You can chat with our doctors directly through the platform. They'll answer your questions, explain your results in detail, and provide personalized recommendations. Consultations are included with your test purchase. You can also schedule appointments for more in-depth discussions about your results.
Absolutely! Our platform stores all your historical results and provides beautiful visualizations showing how your biomarkers change over time. This helps you and your doctor understand the impact of lifestyle changes or treatments. Our AI also learns from your test history and can provide insights about your progress and suggest when follow-up tests might be beneficial.
Yes! We partner only with ISO 15189 accredited laboratories and licensed medical facilities. All our staff are trained professionals, and we maintain strict quality control standards. Our lab technicians are certified and follow validated methodologies for all tests.
Our doctors provide comprehensive recommendations including diet suggestions, exercise protocols, and supplement recommendations based on your results. All recommendations are evidence-based and personalized to your specific health profile. These recommendations are configurable and can be tailored to align with metabolic health goals, including ketogenic interventions when appropriate.
Yes! You can download your results as PDF reports from your dashboard. The system also automatically sends results reports to your email after the doctor signs off and approves them. You can access both the patient-friendly formatted report and the original technical report from the lab technician.
You can schedule appointments directly from your dashboard or use the appointment form on our contact page (even without an account). After submitting, you'll receive confirmation via email and SMS/WhatsApp. We'll send reminders 24 hours and 2 hours before your scheduled appointment. Appointments can be in-person at our clinic or online via video consultation.